BS ISO IEC 30105-4 pdf download.Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes
1 Scope
ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document: — covers IT enabled business processes that are outsourced; — is not intended to cover IT services but includes similar, relevant process for completeness; — is applicable to the service provider, not to the customer; — is applicable to all lifecycle processes of ITES-BPO; — defines terms and concepts used in ISO/IEC 30105.
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO/IEC 33001 and the following apply. ISO and IEC maintain terminological databases for use in standardization at the following addresses: — IEC Electropedia: available at http://www.electropedia.org/ — ISO Online browsing platform: available at http://www.iso.org/obp 3.1 assessed capabilities output of one or more relevant process assessments conducted in accordance with the provisions of ISO/IEC 30105 3.2 assessment indicator sources of objective evidence used to support the assessor’s judgement in rating process attributes Note 1 to entry: Examples include work products, practice or resource. [SOURCE: ISO/IEC 33001:2015, 3.3.1, modified] 3.3 assessment input information required before a process assessment can commence [SOURCE: ISO/IEC 33001:2015, 3.2.3, modified] 3.4 assessment output tangible results from an assessment Note 1 to entry: See assessment record (3.5). [SOURCE: ISO/IEC 33001:2015, 3.2.4, modified] 3.5 assessment record orderly documented collection of that information which is pertinent to the assessment and contributes to the understanding and verification of the process profiles generated by the assessment [SOURCE: ISO/IEC 33001:2015, 3.2.7, modified] 3.6 base practice activity that, when consistently performed, contributes to achieving a specific process purpose [SOURCE: ISO/IEC 33001:2015, 3.3.2] 3.7 basic process set set of processes that ensure the achievement of maturity level 1 Note 1 to entry: A basic process set will include a minimum set of processes, together with additional and optional processes determined by the organization context for the assessment. [SOURCE: ISO/IEC 33001:2015, 3.3.4, modified] 3.8 business continuity capability of the organization to continue delivery of products or services at acceptable pre-defined levels following disruptive incidents [SOURCE: ISO 22301:2012, 3.3, modified] 3.9 business process collection of related, structured activities that produce a specific service or product for a particular customer 3.10 capability dimension set of elements in a process assessment model explicitly related to the measurement framework for process capability 3.11 contract management managing contract creation and changes, with mutually agreed terms and conditions under which the contracting parties perform their obligations, contract execution and governance to maximize operational performance and minimize risk 3.12 correction action to eliminate a detected nonconformity [SOURCE: ISO 9000:2015, 3.12.3, modified] 3.13 corrective action action to eliminate the cause of a detected non-conformity or other undesirable situation [SOURCE: ISO 9000:2015, 3.12.2, modified] 3.14 defined process implemented process that is managed and tailored from the organization’s set of standard processes according to the organization’s tailoring guidelines Note 1 to entry: A defined process has a maintained process description, inputs/outputs, measures, and other process improvement information, which contribute to the organization’s process assets. For example, a project’s defined process provides a basis for planning, performing, and improving the project’s tasks and activities of the project. [SOURCE: ISO/IEC 33001:2015, 3.1.2, modified] 3.15 extended process set set of processes specific to a maturity level higher than maturity level 1 that ensures the achievement of the relevant process attributes Note 1 to entry: An extended process set will include the minimum set of processes, together with additional and optional processes determined by the organization context for the assessment. [SOURCE: ISO/IEC 33001:2015, 3.3.5, modified] 3.16 generic practice activity that, when consistently performed, contributes to the achievement of a specific process attribute [SOURCE: ISO/IEC 33001:2015, 3.3.6, modified] 3.17 generic resource resources such as human, financial, technical, that are used when performing a process 3.18 infrastructure hardware, software and working environment and controls to support business process outsourcing 3.19 innovation search for and the discovery, experimentation, development, implementation and adoption of new products or services [SOURCE: ISO 37500:2014, 3.6, modified]
BS ISO IEC 30105-4 pdf download
